From this section, you will find the contact repository where you can list them by profile. Access or modify the information.

1. Go to the Manage Contacts menu
2. Select List Contacts

Upon entering this section, you will find different filters to list your contacts. (Profile is the only mandatory filter for listing contacts)

Search for contacts

1. Select the Profile

• Choose the database you want to consult

*You can only access contacts from the selected profile.

2. Select the State

• Select: Active, Bounced, or Unsubscribed

*This option is optional. If you do not select a State, the search will display all contacts included in the profile.

3. Search by name, surname or email

• Fill in the information in the fields and click on the Search button.

Contact Information

The following information is shown in the contact library: Email, name, surname, state, and detail

Advanced actions

Add a new contact

1. Select the Add New Contact button

2. Fill in the fields required by the profile
3. Save the information to complete the upload

Advanced actions

1. Select the blue button located to the right of each profile.

Select the action to be performed on the contact:

• Modify: edit the contact's data
• Delete: delete a contact from the database.
• View: access the contact information.
• State: change the contact's status to Active, Unsubscribed, or Bounced.

Download contacts

Download the contacts of a profile from the Icomm platform.

1. Select the Download button

2. Follow the link to download the contact information

3. Download the exported files

• Select the Download icon to save the database in a CSV file

Downloads can also be accessed from the Settings menu, "Exported Files" option

* Here you can see all the profiles downloaded from Icomm

Updated on: 11/13/2023