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# How to create a clicked contacts configuration

The Icomm platform allows you to segment audiences to send more effective messages to your contacts. For example, you can send shipments to contacts who clicked on a previous shipment or campaign. 

###### How to segment contacts who clicked on a shipment?

1. Enter the **Results** panel 

2. Click on the number of unique views obtained in the settings

![](https://storage.crisp.chat/users/helpdesk/website/e4b41ef8ae96c800/1_h6dcng.jpg)

_A new window will open with shipping information_

3. Select the **Clicks** tab

* This tab shows the contacts who clicked on the newsletter they received. 

4. Select the option **Create Audience**
Here you must write the name of the new profile and select the **Create** button

![](https://storage.crisp.chat/users/helpdesk/website/e4b41ef8ae96c800/2_3cu7yw.jpg)

Once the profile is created, you must configure the sending of the email.

# Copy shipping settings

With this process you will be able to send a new message to the contacts included in the profile of contacts who clicked. This serves to once again impact those contacts who opened and showed interaction with the piece. 

1. Enter the module **Delivery Configurations**
2. Select the **List configurations** option 
3. Select the shipment you want to copy and enter the advanced menu from the blue arrow
4. Select the **Copy** option
* A window will open to give a new name to the configuration

![](https://storage.crisp.chat/users/helpdesk/website/e4b41ef8ae96c800/4_1ds6by.jpg)

5. Press the **Copy** button

![](https://storage.crisp.chat/users/helpdesk/website/e4b41ef8ae96c800/5_oc8unq.jpg)

* You will enter the shipping configuration where the shipping configuration data will already be included (newsletter, subject, campaign, etc.)
* Complete the shipping settings with your preferences: (it is recommended to change the subject).

![](https://storage.crisp.chat/users/helpdesk/website/e4b41ef8ae96c800/6_1sin0yq.jpg)

6. Select the new profile to impact 
* Select the **Clickers** profile created in the previous step.

![](https://storage.crisp.chat/users/helpdesk/website/e4b41ef8ae96c800/3_mzil6n.jpg)

7. Approve and submit
* Approve the new configuration and submit 

| You have doubts? Check out our article: [How to create a virtual profile from Live Results](/en-us/article/how-to-create-a-virtual-profile-from-live-results-1y0feih/)