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# How to create Reply accounts on Icomm


The response accounts are the mailboxes that will receive the emails of the contacts that respond to the messages they received.


# Step by Step

1. Enter the **Settings** menu
2. Select the **Reply Accounts** option
3. Click on the **New Account** button

![](https://storage.crisp.chat/users/helpdesk/website/e4b41ef8ae96c800/1_1ag2d7t.jpg)

4. Enter the email that will be the response account
* Accounts from any domain you want can be incorporated.

![](https://storage.crisp.chat/users/helpdesk/website/e4b41ef8ae96c800/2_1k1ialp.jpg)

5. Click on** Save** to finish the process

# Check if the email entered is among the response options

1. Go to **Delivery Configuration** menu
2. Select **New configuration**
2. In the **Reply** option
* From the dropdown arrow, select the newly added account

![](https://storage.crisp.chat/users/helpdesk/website/e4b41ef8ae96c800/3_1q80003.jpg)