Articles on: Icomm Main App

How to create users in Icomm

Icomm offers the possibility of generating different types of users. Follow these recommendations to create a user on the platform.

Create new user

Access the Settings menu

Select the Create User option

Complete the form with the corresponding information

In the Profile field, select the new user type:

ROOT
Admin
Admin (restricted)
Partners
Editor
Visualizer

Click on the Save button to finish creating the user

Types of users

Icomm allows you to create different types of users with different hierarchies and roles.

The user options are:

super admin
admin
Admin (Restricted No / Export)
Admin (Restricted)
Contacts Admin + Editor
partners
Partner /Restricted
Editor
Full Commerce Viewer
viewer
Viewer (w/Contact List)
Push Notifications User
Survey User

Consult our article on How to grant user permissions (Hierarchies).

Before creating a new user keep in mind:

Users do not share information with each other. The only one who will be able to view all the information is the mother user (ROOT). However, you will be able to grant User Permissions to view another user's data and campaigns.

The hierarchical order of the users is vertical. Root is the user with the highest (total) permissions and from there downwards.

Example

From the ROOT user, only an Admin type user can be generated.

From the Admin, the Partner can be generated.

From the Partner, the Editor and Viewer users can be generated.

How to change the username/password of the ROOT user?

Access the Settings menu
Select the List Users option

Locate the mother user (ROOT) in the list

Click on the blue arrow-shaped button located next to the user

Select the Modify option

The following form will appear:

In the Password and Confirm Password fields, write the new password and/or username

Click on the Save button to finish the modification

Updated on: 05/18/2023

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