On the Icomm platform, creating databases and managing your contacts is an essential task for your email marketing strategy. You can import contacts from Excel files or do it manually, giving you full control over your subscriber lists. Additionally, you can also import databases to unsubscribe contacts. Below, we show you how to perform these actions in a simple way.

Importing Contacts

Go to Manage Contacts
Select Import Contacts
Select the** Import** button



Select the Profile
Choose the profile you want to associate the database with. (Refer to the article on Creating a Profile)



Select the Source
CSV File: select this option to load a database with an Excel file (CSV comma delimited).
Copy-Paste: select to load the data manually



Define the Action
Appened: loads the contacts to the selected profile. Any existing contact will not be duplicated.
Overwrite: use this option to delete the data from the current profile and add new contacts.
Appened or Update: use this option to add new contacts and update existing ones.



Write a Reference
Brief description about the database (optional)

How to Import Contacts from a CSV (Excel spreadsheet) file

Once the above steps are completed:

Select the Profile
Select CSV File Source
Select Action
Write Reference
Select the Add File button to choose a file from the PC or drag the file from the PC to the platform's File List.



Select the Import button to complete the upload



Select:
Import More: to reload a CSV file
View Logs: to see the loading status in another section of the platform

How to Import Contacts - Copy-Paste (manual option)

Another option to import contacts is Copy-Paste. This method is manual. The user must write the data for each of the contacts on the platform.

Select the Profile
Select Copy-Paste Source
Select Action
Write Reference
Complete the contact fields on the platform separated by commas from your files.



Once the data is completed, select the Import button



Select:
Import More to manually add new contacts
View Logs to see the loading status in another section of the platform

Unsubscribe

Go to Manage Contacts
Select the Unsubscribe button



Choose the reason for the unsubscription
Unsubscribed Request
Hotmail/Outlook Spam (JMRP)
Yahoo Spam (FBL)
Gmail Spam
Reported Abuse
Indecopi Unsubscribed Request
Manually Unsubscribed
AOL (FBL)
Other (FBL) Programs
API Unsubscriptions
Unsubscribed by ICOMMKT Abuse Team

Select the Source of the file to import
CSV
Copy-Paste



Write a Reference

Select the Add File button to load a CSV file from the PC or drag the file from the PC to the File List on the platform. Write the contact data in case of selecting the Copy-Paste option.




Select the Import button to complete the upload
Select:
Import More: returns to the home screen to reload a database
View Logs: access the status of the database loading in another section of the platform.

If you want to explore other methods for importing contacts and loading databases, we recommend checking out the following articles:
- How to import databases via SFTP
- How to import contacts via API
- How to import SMS contacts

Frequently asked questions: How to add an extra field to a regular profile already created?

Updated on: 11/09/2023