How to Update Omnichannel Integration and Add New Key/Values to Processed Customers
In some cases, you may want to attach new Key/Values to clients that have already been processed previously. Fortunately, with our platform, this is completely feasible and easy to do.
In this article, we will explain step by step how to add new data to existing customers in the omnichannel integration.
To start with, it's critical to have an up-to-date file that contains all of the customer records that we want to update. Make sure this file includes both customers who require changes and those who don't need to update, but are still part of the campaign of the day. By incorporating all the records into a single file, we will avoid confusion and maintain a consistent database.
Once we have the updated client file, the next step is to add the new Key/Value to each client that requires them. Inside the customer file, look for the CustomerData field, where these attributes are stored. This is where we will add the new Key/Value.
In this article, we will explain step by step how to add new data to existing customers in the omnichannel integration.
Step 1: Prepare the Client File for the Day
To start with, it's critical to have an up-to-date file that contains all of the customer records that we want to update. Make sure this file includes both customers who require changes and those who don't need to update, but are still part of the campaign of the day. By incorporating all the records into a single file, we will avoid confusion and maintain a consistent database.
Step 2: Add the New Key/Value to the CustomerData Field
Once we have the updated client file, the next step is to add the new Key/Value to each client that requires them. Inside the customer file, look for the CustomerData field, where these attributes are stored. This is where we will add the new Key/Value.
Updated on: 08/15/2023
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