Articles on: Icomm Main App

Manage contacts module guide

Upload contacts to a database, segment the audience, and access statistics and information for each profile.


Start managing your contacts and profiles.


Who is your campaign aimed at?


  1. Go to the Manage Contacts module
    Select a section:



New Profile


Create an audience profile to send your communications to. Three types of profiles can be created in Icomm.


  1. Go to the Manage Contacts menu
  2. Select New Profile
  3. Complete the requirements to create a New Profile
  4. Select Profile Type: Regular, Virtual, and Mobile Only.
  5. Complete the Fields



Check out the step-by-step guide to creating a New Profile in Icomm.


List Profiles


This library contains all profiles created by the user. In this section, you can access information for each contact, statistics, and advanced actions.


  1. Go to Manage Contacts
  2. Select List Profiles



Learn all about the information and functions of the List Profiles library.


Virtual Profile


This type of profile allows contacts to be segmented according to the communication objective. To define a segment, it is necessary to create a profile and configure its rules to include the contacts of interest.


  1. Go to Manage Contacts
  2. Select Virtual Profile
  3. Click on the New Profile button.
  4. Choose the name of the new Virtual Profile.
  5. Select the Regular Profile you want to segment.



Check out the following article to learn step-by-step how to create a Virtual Profile.


New Contact


This menu allows you to manually add contacts to the databases.


  1. Go to Manage Contacts
  2. Select New Contact
  3. Select a Profile
  4. Complete the Fields



Learn step-by-step how to create a New Contact in Icomm.


List Contacts


This is the contacts library. Access or modify information and the status of your contacts from this tab.


  1. Go to the Manage Contacts menu
    2.Select List Contacts
  2. Search for a contact
  3. Select the Profile



Check out the guide to the List Contacts library.


Import Contacts


Upload databases from an Excel file or manually. Omnichannel or Ecommerce integrations can also be performed.


  1. Go to Manage Contacts
  2. Select Import Contacts
  3. Select the Import button
  4. Select the Profile
  5. Select the origin
  • CSV file
  • Copy Paste
  1. Define the Action
  • Appened
  • Overwrite
  • Appened or Update
  1. Reference



Check out this detailed article on the Import Contacts function in Icomm.


Logs


Access the database upload details. In this section, you will find the status of the Contact Importation that you perform on the platform.


  1. Go to Manage Contacts
  2. Select Logs



Learn about Logs section in this article

Updated on: 11/13/2023

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