Manage contacts module guide
Upload contacts to a database, segment the audience, and access statistics and information for each profile.
Go to the Manage Contacts module
Select a section:
Create New Profile
List Profiles
Virtual Profile
New Contact
List Contacts
Import Contacts
Logs
Create an audience profile to send your communications to. Three types of profiles can be created in Icomm.
Go to the Manage Contacts menu
Select New Profile
Complete the requirements to create a New Profile
Select Profile Type: Regular, Virtual, and Mobile Only.
Complete the Fields
Check out the step-by-step guide to creating a New Profile in Icomm.
This library contains all profiles created by the user. In this section, you can access information for each contact, statistics, and advanced actions.
Go to Manage Contacts
Select List Profiles
Learn all about the information and functions of the List Profiles library.
This type of profile allows contacts to be segmented according to the communication objective. To define a segment, it is necessary to create a profile and configure its rules to include the contacts of interest.
Go to Manage Contacts
Select Virtual Profile
Click on the New Profile button.
Choose the name of the new Virtual Profile.
Select the Regular Profile you want to segment.
Check out the following article to learn step-by-step how to create a Virtual Profile.
This menu allows you to manually add contacts to the databases.
Go to Manage Contacts
Select New Contact
Select a Profile
Complete the Fields
Learn step-by-step how to create a New Contact in Icomm.
This is the contacts library. Access or modify information and the status of your contacts from this tab.
Go to the Manage Contacts menu
2.Select List Contacts
Search for a contact
Select the Profile
Check out the guide to the List Contacts library.
Upload databases from an Excel file or manually. Omnichannel or Ecommerce integrations can also be performed.
Go to Manage Contacts
Select Import Contacts
Select the Import button
Select the Profile
Select the origin
CSV file
Copy Paste
Define the Action
Appened
Overwrite
Appened or Update
Reference
Check out this detailed article on the Import Contacts function in Icomm.
Access the database upload details. In this section, you will find the status of the Contact Importation that you perform on the platform.
Go to Manage Contacts
Select Logs
Learn about Logs section in this article
Start managing your contacts and profiles.
Who is your campaign aimed at?
Go to the Manage Contacts module
Select a section:
Create New Profile
List Profiles
Virtual Profile
New Contact
List Contacts
Import Contacts
Logs
New Profile
Create an audience profile to send your communications to. Three types of profiles can be created in Icomm.
Go to the Manage Contacts menu
Select New Profile
Complete the requirements to create a New Profile
Select Profile Type: Regular, Virtual, and Mobile Only.
Complete the Fields
Check out the step-by-step guide to creating a New Profile in Icomm.
List Profiles
This library contains all profiles created by the user. In this section, you can access information for each contact, statistics, and advanced actions.
Go to Manage Contacts
Select List Profiles
Learn all about the information and functions of the List Profiles library.
Virtual Profile
This type of profile allows contacts to be segmented according to the communication objective. To define a segment, it is necessary to create a profile and configure its rules to include the contacts of interest.
Go to Manage Contacts
Select Virtual Profile
Click on the New Profile button.
Choose the name of the new Virtual Profile.
Select the Regular Profile you want to segment.
Check out the following article to learn step-by-step how to create a Virtual Profile.
New Contact
This menu allows you to manually add contacts to the databases.
Go to Manage Contacts
Select New Contact
Select a Profile
Complete the Fields
Learn step-by-step how to create a New Contact in Icomm.
List Contacts
This is the contacts library. Access or modify information and the status of your contacts from this tab.
Go to the Manage Contacts menu
2.Select List Contacts
Search for a contact
Select the Profile
Check out the guide to the List Contacts library.
Import Contacts
Upload databases from an Excel file or manually. Omnichannel or Ecommerce integrations can also be performed.
Go to Manage Contacts
Select Import Contacts
Select the Import button
Select the Profile
Select the origin
CSV file
Copy Paste
Define the Action
Appened
Overwrite
Appened or Update
Reference
Check out this detailed article on the Import Contacts function in Icomm.
Logs
Access the database upload details. In this section, you will find the status of the Contact Importation that you perform on the platform.
Go to Manage Contacts
Select Logs
Learn about Logs section in this article
Updated on: 11/13/2023
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