> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.icommkt.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Manage contacts module guide

Upload contacts to a database, segment the audience, and access statistics and information for each profile.

# Start managing your contacts and profiles.

### Who is your campaign aimed at?

1. Go to the **Manage Contacts** module
Select a section:

* [Create New Profile](/en-us/article/how-to-create-a-new-profile-in-icomm-cy5fyf/)
* [List Profiles](/en-us/article/profile-listing-guide-1anlox9/)
* [Virtual Profile](/en-us/article/virtual-profile-intelligent-segmentation-in-icomm-rgr9hf/)
* [New Contact](/en-us/article/how-to-add-a-new-contact-to-a-regular-profile-zbzmfs/)
* [List Contacts](/en-us/article/contact-list-guide-bfj4hf/)
* [Import Contacts](/en-us/article/how-to-import-contacts-in-icomm-create-database-1d6ztqj/)
* [Logs](/en-us/article/logs-guide-17a6fua/)

###  New Profile

Create an audience profile to send your communications to. Three types of profiles can be created in Icomm.

1. Go to the **Manage Contacts** menu
2. Select **New Profile**
3. Complete the requirements to create a New Profile
4. Select Profile Type: Regular, Virtual, and Mobile Only.
5. Complete the Fields

![](https://storage.crisp.chat/users/helpdesk/website/e4b41ef8ae96c800/1_1i1ioke.jpg)

| Check out the step-by-step guide to creating a [New Profile in Icomm](/en-us/article/how-to-create-a-new-profile-in-icomm-cy5fyf/).

### List Profiles

This library contains all profiles created by the user. In this section, you can access information for each contact, statistics, and advanced actions.

1. Go to **Manage Contacts**
2. Select **List Profiles**

![](https://storage.crisp.chat/users/helpdesk/website/e4b41ef8ae96c800/2_1a063us.jpg)

| Learn all about the information and functions of the [List Profiles](/en-us/article/profile-listing-guide-1anlox9/) library.

### Virtual Profile

This type of profile allows contacts to be segmented according to the communication objective. To define a segment, it is necessary to create a profile and configure its rules to include the contacts of interest.

1. Go to **Manage Contacts**
2. Select **Virtual Profile**
3. Click on the **New Profile** button.
4. Choose the name of the new **Virtual Profile**.
5. Select the **Regular Profile** you want to segment.

![](https://storage.crisp.chat/users/helpdesk/website/e4b41ef8ae96c800/3_14kcafn.jpg)

| Check out the following article to learn step-by-step how to [create a Virtual Profile](/en-us/article/virtual-profile-intelligent-segmentation-in-icomm-rgr9hf/).

### New Contact

This menu allows you to manually add contacts to the databases.

1. Go to Manage Contacts
2. Select New Contact
3. Select a Profile
4. Complete the Fields

![](https://storage.crisp.chat/users/helpdesk/website/e4b41ef8ae96c800/4_1atmkps.jpg)

| Learn step-by-step how to create a [New Contact](/en-us/article/how-to-add-a-new-contact-to-a-regular-profile-zbzmfs/) in Icomm.

### List Contacts

This is the contacts library. Access or modify information and the status of your contacts from this tab.

1. Go to the Manage Contacts menu
2.Select List Contacts
3. Search for a contact
4. Select the Profile

![](https://storage.crisp.chat/users/helpdesk/website/e4b41ef8ae96c800/5_so6yrc.jpg)

| Check out the guide to the [List Contacts](/en-us/article/contact-list-guide-bfj4hf/) library.

### Import Contacts

Upload databases from an Excel file or manually. Omnichannel or Ecommerce integrations can also be performed.

1. Go to Manage Contacts
2. Select Import Contacts
3. Select the Import button
4. Select the Profile
5. Select the origin
* CSV file
* Copy Paste
6. Define the Action
* Appened
* Overwrite
* Appened or Update
7. Reference

![](https://storage.crisp.chat/users/helpdesk/website/e4b41ef8ae96c800/6_frushv.jpg)

| Check out this detailed article on the [Import Contacts](/en-us/article/how-to-import-contacts-in-icomm-create-database-1d6ztqj/) function in Icomm.

### Logs

Access the database upload details. In this section, you will find the status of the Contact Importation that you perform on the platform.

1. Go to Manage Contacts
2. Select Logs

![](https://storage.crisp.chat/users/helpdesk/website/e4b41ef8ae96c800/7_rtrxq.jpg)

| Learn about [Logs](/en-us/article/logs-guide-17a6fua/) section in this article