Omnichannel Integration: How to Send Customer Attributes Effectively
The ideal method to send customer attributes in the context of omnichannel integration is through a structured format. Instead of using the initial proposed notation "{“attribute”:”value”}, it is recommended to use a more verbose and standard approach, such as JSON format with key-value pairs. This is represented as "{“Key”:”Attribute Name”,”Value”:”Attribute Value”}".
The reason behind this choice lies in the clarity and consistency that the JSON format provides. By using explicit and descriptive keys for each attribute, along with their respective values, any ambiguity that might arise when interpreting the data is removed.
The reason behind this choice lies in the clarity and consistency that the JSON format provides. By using explicit and descriptive keys for each attribute, along with their respective values, any ambiguity that might arise when interpreting the data is removed.
Updated on: 08/15/2023
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