Omnichannel Integration: Is the UserId field sent to the destination profile?
One of the key points in the omnichannel integration process is the proper handling of the UserId field, which is vital to identify customers. In this article, we'll address the key question: Is the UserId field being sent to the target profile? We will also explain how to manage this integration correctly for a seamless user experience.
No, in most cases the UserId field is not automatically sent to the target profile within an omnichannel integration. The reason behind this lies in the need to maintain a consistent data structure and avoid unwanted duplicates. While the UserId field is crucial for identifying and associating customer-specific information, automatic transmission through the integration can lead to data conflict and duplication issues.
In such a case, when you want the UserId field to be present in the target profile, you will need to duplicate the field within the CustomerData JSON structure. This will allow the client identifier to be available in the destination profile, without affecting the integrity of the information stored in the client file.
Consult our article: Omnichannel integration guide
Is the UserId field sent to the target profile?
No, in most cases the UserId field is not automatically sent to the target profile within an omnichannel integration. The reason behind this lies in the need to maintain a consistent data structure and avoid unwanted duplicates. While the UserId field is crucial for identifying and associating customer-specific information, automatic transmission through the integration can lead to data conflict and duplication issues.
In such a case, when you want the UserId field to be present in the target profile, you will need to duplicate the field within the CustomerData JSON structure. This will allow the client identifier to be available in the destination profile, without affecting the integrity of the information stored in the client file.
Consult our article: Omnichannel integration guide
Updated on: 08/15/2023
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