Home
SMS Service Guide
Icomm's SMS service allows sending text messages to a large number of recipients. To do this, it is essential to have the contact's phone number. Text messages can include promotional information, special offers, discounts, product updates, and any other type of content that the company wants to share with its customers or subscribers. Our platform allows importing and managing large databases and configuring mass text message campaigns. This strategy can be effective in reaching customers witPopularOmnichannel Dashboard Guide
In this guide, we will explain how to use the Omnichannel Dashboard, a powerful tool that allows you to manage all your marketing channels in one place. With the Omnichannel Dashboard, you can easily create, manage and analyze campaigns across different channels such as email, SMS, push notifications, social media, and more. To be able to view the Dashboard, it is important that the user has the following attributes: Superadmin: has similar permissions as the Admin but also has the abilitySome readers
Manage my contacts
How to download Icomm databases
All imported databases on the Icomm platform can be downloaded. This way, you can access your contacts' information by downloading a CSV file. Step by Step Go to the Manage Contacts module Select the List Profiles option At this point, you can perform two actions: OPTION 1: EXPORT THE ENTIRE LIST Click on the blue arrow located to the right of the profile and selSome readersContact List Guide
From this section, you will find the contact repository where you can list them by profile. Access or modify the information. Go to the Manage Contacts menu Select List Contacts Upon entering this section, you will find different filters to list your contacts. (Profile is the only mandatory filter for listing contacts) Search for contacts Select the Profile Choose the database you want to conSome readersVirtual Profile: intelligent segmentation in Icomm
Virtual profiles are a powerful tool on the Icomm platform that allows you to take your audience segmentation to the next level. In this article, we will explore in detail what virtual profiles are, how they work, what they are for, and how to create a virtual profile from the Icomm platform. What are Virtual Profiles? The virtual profiles are segmentations of our Regular Profiles.Some readersHow to create a new profile in Icomm
Here is a step-by-step guide to creating a new audience profile in Icomm. Learn about the different types of profiles in this article. Go to the Manage my contacts module Select New Profile Once you enter, you'll find the following screen Complete the requirements to create a New Profile Name and Description: can be the same. It is used to identify the profile internaSome readersHow to create an SMS profile
Go to Manage Contacts Select New Profile Choose the "Mobile Only" option The Email field that is predefined in the configuration will disappear Add the "Mobile" field Type the name of the field that contains the contact's phone number in the box (https://storage.crisp.chat/users/helpdesk/website/e4b41eSome readersHow to import SMS contacts
To upload contacts to an SMS database, some preliminary steps must be taken. Learn the step-by-step process in this article. Preliminary Steps First, you must create an SMS profile. Cellphone Number Format To ensure that the sendings work correctly, the format must be standardized for all phones in the database. It should be loaded in the following wSome readersLogs Guide
Know the charging and updating status of each of the databases imported to the Icomm platform. Access Go to Manage Contacts Select View Logs Upon entering, you will be able to see the library of loads made and the information loaded in each profile. Information In this section, you can observe the following details: Profile: profile name. Date: date of data upload. FilFew readersHow to import contacts in Icomm (create database)
On the Icomm platform, creating databases and managing your contacts is an essential task for your email marketing strategy. You can import contacts from Excel files or do it manually, giving you full control over your subscriber lists. Additionally, you can also import databases to unsubscribe contacts. Below, we show you how to perform these actions in a simple way. Importing Contacts Go to Manage Contacts Select Import Contacts Select the Import button (https://stFew readersHow to unify or update databases in Icomm
Icomm allows you to unify and update databases through the options to import contacts. In this way, you can create new databases directly from the platform without the need to resort to tools such as Excel. Updating a database To update a database, the key will be to select the appropriate type of load for the new data. Go to the Manage Contacts module Select the Import Contacts option Select the Import button Select the Profile Choose the profile you want to associFew readersManage contacts module guide
Upload contacts to a database, segment the audience, and access statistics and information for each profile. Start managing your contacts and profiles. Who is your campaign aimed at? Go to the Manage Contacts module Select a section: Create New Profile List Profiles Virtual Profile NewFew readersHow to unsubscribe contacts from Icomm
The platform allows unsubscribing contacts from Icomm's databases. In this situation, consult with the Customer Success team for recommendations. Step by step: Go to Manage Contacts and select Import Contacts option Select the Unsubscribe button Choose the reason for unsubscribing Unsubscribed ReqFew readersHow to import contacts from Excel (CSV)
Load contacts to your profiles from an Excel file. From the Manage Contacts module, go to the option to Import contacts. Select the Profile. Select the CSV File as the Source. Select the Action. Enter the Reference. Select the Add File button to choose a CSV file from your PC, or drag the file from your PC to the platform's FilFew readersHow to obtain the Profile Key of a regular profile?
The Profile Key is an identifier of a regular profile. It is a code that may be required to work with APIs (for example, contact APIs). To obtain the Profile Key: Go to the Manage Contacts module List Contacts Find or select the profile you want to know the Profile Key for Access advanced actions with the blue button located on the right side of the profile From that menu, select the PrFew readersHow to add a New Contact to a regular profile
Go to Manage Contacts Select New Contact Choose a Profile Complete the Fields Finish by clicking the Save button to add the new contact to the profile (https://storage.crisp.chat/users/helpdesk/website/e4b41Few readersProfile Listing Guide
This section contains all the profiles created on the Icomm platform. Access the information, statistics and advanced actions of each of them. Login to List Profiles Go to Manage Contacts Select List Profiles When you enter the List Profiles module, you will be able to see a numerical panel that indicates the Number of Contacts, Active, Bounced and Unsubscribed. This is the general repFew readersHow to import contacts manually (Copy - Paste)
This is a manual option for importing contacts in the Icomm platform. From the Manage Contacts module, go to the Import Contacts option. Select the Profile. Select Copy Paste as the Source. Select an Action. Write a Reference. Complete the contact fields in the platform separated by commas from your files. Once the data is completed, select the Import button. SFew readers
Make a news
HTML Tips Guide
Specifications, design and assembly of HTML pieces General details: It uses HTML codes that are compatible with most email users. Email clients interpret HTML code differently, so it's important to stress the importance of code compatibility to use. Avoid using advanced HTML or CSS elements, such as JavaScript, animations, and transitions, as these may not be supported on all clients. The 4 main points to start putting together an HTML for Email Marketing are the following: Do not iSome readersHow to create a Newsletter from Editor
Create a Newsletter from scratch using the Icomm platform. Get to know in detail the editor's tools to design your newsletters. Step by step Go to the Create News menu. Select Create Newsletter. Choose the EDITOR template. Select the Campaign. Write the Name and Description. Click the Continue button. You will be redirected to the editor for your piece. (https://storage.crSome readersHow to set up personalized email delivery
To customize a text in the ICOMMKT platform, the following format must be used: <field>. Where FIELD is the exact name of the column that contains the data (within the database) that you want to customize. The system will not take into account upper and lower case letters. Example If you want to use the field "namesurname", which is contained in the contact profile (database), the correct way to write the personalization would be: <namesurname> If, on the other hand, you type <*nameSome readersHow to assign Campaigns in Icomm
Use this option so that new platform users can access previously created campaigns. Find out how to carry out this process on the Icomm platform. Go to the menu Create News Enter Assign Campaigns Select users from the dropdown list Check the campaign(s) you want tFew readersHow to create a Newsletter
Create the pieces that will be sent to your contacts. The platform offers four options for Newsletters, according to the user's needs. Go to the Create News menu Select Create Newsletter Choose the Newsletter format you want to create The platform offers four options: HTML Piece Teaser Piece Editor Piece SMS Piece Once you have chosen the type of Newsletter... Select the CampaFew readersMake News Module Guide
Manage the pieces/newsletter in this menu. Its different sections allow you to create mailing campaigns and design the newsletters that the audience will receive. Create Campaign Before you start designing a piece, create a Campaign. Go to the menu Create News Select Create Campaign Write Name and Description: It can be the same for both. It is used to identify the campaign that will be sent. Select Start/End Date: (Optional) Set how long the campaign will last. Enable CPFew readersHow to crate HTML newsletter
Create a Newsletter from an HTML code. Learn the details of this template option on the Icomm platform. Go to the Create News menu Select Create Newsletter Select the HTML template Select the Campaign that the Newsletter will be a part of and complete Name and Description Upon entering the editing panel, the following screen is displayed where the code should be added. (https://storage.crisp.Few readersHow to create an email marketing campaign
One of the first steps in sending email marketing is creating a campaign. Go to the Create News module Select Create Campaign Write Name and Description: it can be the same for both. (Does not support special characters). Select Start/End Date: Set how long the campaign will last. (Optional). Enable CPL/CPA:Few readersHow to create Newsletter SMS
Create a piece for SMS shipments. Learn the details of this template option on the Icomm platform. Go to the Create News menu Select Create Newsletter Select the SMS template Before entering the editor, complete some important information: Select the Campaign to which the piece will belong Write Name and Description: for internal use (can be the same) Click the Continue button (https://Few readersHow to assign newsletter templates
Use this option so that new users of the platform can access previously created templates. Find out how to carry out this process on the Icomm platform. Go to the menu Make News Go to Assign Templates Select the user: from the dropdown list, choose who you want tFew readersList Campaign Guide
In this library are all the campaigns created in Icomm. Access the information of each one from this menu. Go to Make News Go to List Campaigns The initial screen shows the list of campaigns. It contains the Name of the Campaign, the Start Date and the End Date. Advanced actions Access the light blue button located to the right of each one of the campaigns. (https:/Few readersHow to create a Newsletter Teaser
Create a Newsletter from an image. Learn the details of this template option on the Icomm platform. Go to the Create News menu Select Create Newsletter Select the TEASER template Select the Campaign Write Name and Description Click the Continue button You will be redirected to the piece editor SeleFew readersHow to configure custom fields in a newsletter
To customize a text on the ICOMMKT platform, the following format must be used: <field>. Where FIELD is the exact name of the column that contains the data (within the database) that you want to customize. The system will not take case into account. Example If you want to use the “firstnamelast” field, which is contained in the contact profile (database), the correct way to write the personalization would be: <firstnamelast> If, on the other hand, you write <namelastnameor anyFew readersGuide to List Newsletter
In this library are all the campaigns created in Icomm. Access the information of each one from this menu. Go to Make News Go to List Newsletter Search filter Use the filter to find the pieces created on the platform. Select Campaign Search for the pieces by the name of the campaign. Newsletter Look for the part by its name on the platform. Start Date - End DateFew readersHow to change the language of the header and footer in an Icomm newsletter
Customizing the language of the header and footer of your newsletters is an important step to ensure effective communication with your audience. Follow these simple steps to change the language when creating a newsletter. Before you start creating the piece from the Editor or HTML template. Head to the settings menu on the right side of the screen. Locate the Language option Scroll down the right side menu until you find the language selection option. This is located just below the PlainFew readersHow to add HTML sections to a newsletter from the Editor
In Icomm, it is possible to customize newsletters by including sections in HTML directly from the Editor. This allows you to combine static elements, such as headers and footers, with dynamic sections coded in HTML. Below is the step by step to add HTML sections to a newsletter from the Icomm Editor. Drag the Text piece to the work area Locate the "Text" piece in the Editor area where you want to add the HTML section of the newsletter. (https://storage.crisp.chat/users/helpdesk/websFew readersHow to add a custom WhatsApp button to a newsletter
With the Icomm Editor it is possible to add a personalized WhatsApp button to your newsletters. This feature will allow you to direct your users directly to a personalized WhatsApp number, which can be very useful for promotions, inquiries or any other direct interaction with your audience. Previous requirements Before you start, make sure you have the WhatsApp number information in your database (profile). This is essential as you will need this number to configure the custom button. SFew readersHow to Add a Call Button to a Newsletter
Sometimes it is useful to include a link in newsletters that allows recipients to make a phone call with a single click. This feature can be especially valuable for marketing campaigns, customer support, or any situation where you want to facilitate direct contact with your company. Next, we show you how to configure these types of links in your newsletters. From the Icomm Editor From the Icomm Editor it is possible to create a newsletter that contains a button to redirect users to make aFew readersHow to configure custom fields in HTML newsletter
To customize a text on the ICOMMKT platform, the following format must be used: <field>. Where FIELD is the exact name of the column that contains the data (within the database) that you want to customize. The system will not take case into account. Example If you want to use the “firstnamelast” field, which is contained in the contact profile (database), the correct way to write the personalization would be: <firstnamelast> If, on the other hand, you write <namelastnameor anyFew readersHow to create QR codes automatically from the editor
On the Icomm platform, it is possible to generate personalized QR codes automatically and send them to your contacts through your email marketing campaigns. These QR codes can be used for different purposes, such as promotions, discounts, identity verification, among others. Next, we explain how you can create these QR codes from the Editor to create Icomm newsletters: Inside the Editor, drag the "Text" element to your email template. Select the "Fields" option (https://storage.crispFew readers
Delivery configurations
How to negativize profiles
This function is very useful to carry out audience segmentation and prevent your shipments from entering the spam folder or being bounced by the delivery service. Step by Step To make a database negative, perform the following steps on the platform when configuring a new shipment In the Profiles and Audience tab: Select the database (Regular Profile) to which you want to send. Select a *PopularHow to make a test shippment
Icomm's platform allows for test shipments prior to production shipments. In this way, you will be able to anticipate any errors in the emails before they are sent to your databases. These test submissions can be sent to Test bases. Step by Step Once the newsletter is created, perform the following steps: Go to Delivery Configuration section and select New Configuration option Select the campaign and thSome readersNew Configuration: how to schedule shipments
Configure the sending of an email marketing campaign. Follow these four steps to schedule the delivery of your communication. Step by Step Go to Delivery Configuration The initial screen shows the list of shipping configurations made on the platform. Select New Configuration Complete the next 4 steps toFew readersHow to create and configure a Winback campaign
Winback campaigns are a strategic practice to recover inactive users and reactivate their interest. It is common for between 20% and 60% of your database to be down at any given time, therefore these actions can be highly effective. Preparation before the campaign Before starting your Winback campaign, it is important to do proper preparation. Some key tips: Proper timing: Reactivation campaigns are usually more effective when carried out before high-impact events. It is advisable toFew readersHow to set up automatic repeat shipments
If you are looking to automate your email marketing shipments, Icomm offers you the option of scheduling repeat shipments. This function allows you to automatically repeat the delivery every certain period of time (hours, days or months), so that your audience receives your messages periodically. To enable this option, you must first complete the sending configuration data and select the profiles and audiences that will receive your emails. Then, you can activate the repeat shipping option onFew readersHow to make A/B testing
Sending an email is an important task in any email marketing strategy. But how do you know what is the most effective subject to get users to open and read the email? The answer is AB Testing. Icomm has the Multiple Subject function that allows sending a shipment with several subjects and selecting the one with the best performance. Here's how to make an AB Testing submission on our platform: Go to Delivery Configurations module Enter New Configuration Complete Delivery ConfFew readersShipping partition
Shipping partition Icomm offers a variety of features to maximize your marketing automation strategies. One such feature is partitioning, which allows users to split their databases into smaller segments and send emails to each segment at different times. This option is available on the Shipping Options tab within the Schedule Shipments module. There you will be able to Enable sending partition and configure its options to send in a partitioned manner to your contacts. Setting Once theFew readersHow to use the Delivery Frequency Control
Sending frequency control is an Icomm feature that allows you to control the number of emails that are sent to contacts in a given period of time. With this function you will be able to moderate the sending of emails to your databases and avoid generating spam or even triggering bounces by the email provider. In addition, sending frequency control can also help improve the effectiveness of email marketing campaigns by sending messages to recipients at opportune and relevant moments. On the IcoFew readersHow to Schedule SMS Sending
Configure the sending of an SMS campaign from the Icomm platform. Go to Delivery Configuration menu Enter New SMS Configuration Complete the information in the three following tabs: Delivery Configuration Data Configuration name: internal character name to identify the configuration within the deliverFew readersList Configuration Guide
This menu contains all the shipping settings made by the user. Access a quick and detailed view of each one in this section. Go to Delivery Configuration module Enter List Configurations The platform provides a list with the details of each configuration. In addition, with the light blue button located next to each one you can perform some advanced actions. Configurations are displayed in orderFew readersHow to run campaigns with automatic sending in Icomm
Campaign automation plays a fundamental role in reaching your audience in a personalized and efficient way. With the Icomm platform, you can take advantage of various features to improve interaction with your customers and enhance your objectives. Here's an overview of the most popular automated campaigns you can implement with Icomm: Birthday Campaigns Automated campaigns for birthday greetings are one of the most popular automations. The goal is to send a message to each of your contacts oFew readersHow to automate We miss you campaign
Do you want to keep your customers engaged and reactivate those who have been inactive? Icomm offers you an effective solution for this: schedule automatic newsletter shipments to encourage user repurchases. In this article, we will guide you step by step to set up this campaign. Create virtual profile First you must segment the audience to which the campaign will be directed. We suggest scheduling automatic shipments that impact consumers X days after their last purchase, inviting them to pFew readersHow it works and when to use Engagement Control in Icomm
Engagement control in Icomm is a functionality that allows contacts to be negative based on the level of interaction (engagement) that users have had with the shipments. The following explains how it works and in which cases this tool can be used. How does Engagement Control work? Engagement Control is an alternative way to negativize contacts in Icomm. Instead of completely excluding them from the lists, this process ranks them according to their level of commitment to the shipments maFew readersWhat are and what do the statuses of the sending configurations in Icomm mean?
When programming a sending configuration in Icomm, it is important to know the different states it can take and what they mean, as this allows you to monitor progress and detect any situations that require attention. These are the main shipping statuses: Draft: Initial state when a new configuration is created without having been sent yet. In this state, it is possible to make changes or edit the created configuration. Scheduled: The configuration has been scheduled for future deliverFew readersHow to customize Subjects/Preaheaders in shipments
The Icomm platform allows you to customize the subject and preheader when configuring the sending. Select Profiles and Audience Enter the Delivery Configuration section and select the profiles you want to impact from the Profiles and Audience tab Customize the subject When creating the configuration, in the Configuration data tab, use the tool-shaped icon next to the Subject field Select Custom Subject (https://storage.crisp.chat/users/helpdesk/website/e4b41Few readersHow to create a clicked contacts configuration
The Icomm platform allows you to segment audiences to send more effective messages to your contacts. For example, you can send shipments to contacts who clicked on a previous shipment or campaign. How to segment contacts who clicked on a shipment? Enter the Results panel Click on the number of unique views obtained in the settings A new window will open with shipping information SelFew readers
Automations
How to create automatic shipping flows
In this article, we'll show you how to create an automated email marketing campaign flow using the Icomm platform. With simple steps, you can create compelling content and schedule personalized responses for your campaigns. Create Pieces and Configure Buttons The first step to creating a successful automated email campaign flow is to design the content of your emails. You can use the Icomm editor, which offers an intuitive and easy-to-use interface for creating attractive and effective emaiPopularPreconfiguration for automated submission
Before creating a New Automated Shipping Flow, it is necessary to carry out the following previous actions: Upload to the platform all the pieces (newsletters) that will be sent to the contacts. Modify the name of the labels (links) to later configure the triggers or call to action of the piece.Few readersHow to set up an Abandoned Cart resend
The conversion of visitors into buyers is a constant priority in email campaigns. In this guide, we will show you how to set up automation to recover abandoned carts. That is, an email marketing campaign to encourage your customers to complete the purchase they did not finish on the website. Abandoned Cart Resend This strategy adds an additional step of great relevance. Those users who have already received our first email and, nevertheless, have not completed their purchase, will once againFew readersHow to automate birthday greeting
To automate a birthday greeting it will be necessary to create a virtual profile with the Anniversary function. In this way, the platform will segment the contacts that should receive this communication. Follow this step by step to configure the system. 1. Create Virtual Profile Create the virtual profile thatFew readersHow to create an automated Welcome campaign
With Icomm, you can create an automated welcome campaign for your new subscribers and buyers. Below is a step-by-step guide on how to create this campaign. Profile Creation It's crucial to note that subscriber integration is not always automatic. Data transfer to the Icomm platform depends on the existing integration with the corresponding e-commerce, for example, through an API.Few readersHow to create an automated First Purchase campaign
An effective strategy to maximize user experience and foster loyalty to your brand is through automated first-purchase campaigns. These campaigns are designed to impact users who have made their first purchase by offering them personalized deals and building a strong connection from the start. Additionally, it encourages repeat purchases. Create Virtual Profile The crucial first step in setting up an automated first-purchase campaign is creating the virtual profile. This profile ensures thatFew readersHow to create an automated Cross Selling campaign
Implementing effective strategies is essential to boost sales and maximize customer retention. Cross selling, a technique that involves offering complementary products or services based on customer preferences and purchasing behavior. In this article, we will guide you through creating an automated cross-selling campaign on the Icomm platform. Campaign Preparation Product/Category Identification: Identify the products or categories you want to showcase in the A shipments.Few readers
Live results
Google Analytics 4: how to see billing by product
With Google Analytics 4 (GA 4) it is possible to obtain detailed information about the products purchased on the site and the billing generated through the icomm email marketing channel. Access the Monetization menu Select the option Ecommerce Purchase This configuration will allow you to observe the conversions generated by each product disseminated through the email channel. (https://storage.crisp.chat/users/helpdesk/website/e4b41ef8ae96c800/facturacion-por-producto-inglePopularGoogle Analytics 4: How to see the most visited pages through email
With Google Analytics 4 (GA4) you can get valuable information about the most visited pages on a website. This may be relevant when recommending the location of the Notifications Hub tools. In addition, it is also possible to view which were the most visited pages according to the traffic channel. Identifies the most visited pages in GA4 Access the main menu Reports and select Life cycle Select the Engagement setting Select the option Pages and screens (https:PopularLive Results Dashboard Guide
The panel of the Results module offers a dashboard with the general statistics of all the shipments made. You can also know the data by campaign, start or end date and by each configuration. Live Results Dashboard Enter the Live Results panel In this initial dasboard you can find the following general results information: OPEN RATE: measures the total views over the total delivered (Views/EffeSome readersHow to see date and time of opening an email
From the LiveResults panel you can see data from the sent campaign. STEP BY STEP Enter the Live Results panel Click on the Sent number to access the detailed view of the results A new window will open with shipping information: Click on the Views tab In the column on the left side you can see the date and time of shipment. (https://storage.crisp.chat/users/helpdesk/websSome readersGoogle Analytics 4: How to see traffic and billing channels
Monitoring and analysis of traffic channels and the billing they generate is essential in any marketing strategy. In Google Analytics 4 (GA4), you can get a detailed view of this data through a simple process. Identifies traffic and billing channels Access the Report menu in your GA4 account Select the Acquisition setting Enter the option Traffic acquisition Add the filter: Session source/medium (https://storage.crisp.chat/users/helpdesk/website/e4b41ef8aSome readersHow to grant user permissions
Through this functionality, permissions can be granted to a user to view profiles, parts and/or shipments created by another user of higher or similar rank. Enter Settings menu Select List users Access the advanced actions menu with the blue arrow located on the right side of the screen Select the Permissions option The platform will display the list of current user permissions. !Few readersRanking Users Guide
This section allows you to create an infinite number of segments. Apply multiple filters to divide the audience, according to the behavior of the contacts in front of the shipments made. With User Ranking: Generate segmentations Generate virtual profiles Export contacts Access Go to Live Results menu Enter User´s Ranking The generalFew readersHow to create a virtual profile from Live Results
Virtual profiles are an essential tool in Icomm to optimize your audience segmentation and improve the effectiveness of your email campaigns. In this article, we will guide you through the process of creating virtual profiles from the Results module. Creation of Virtual Profiles from Results To begin, let's see how to create virtual profiles from the results obtained in the Results module. Follow these steps: Access the Results module Select the Interest shipment Click on any oFew readersHow to see results of repeat shipments
To know the statistics of the automated shipments with repetition you must enter the Results module. There you will be able to see the details of each configuration made from the Icomm platform. STEP BY STEP Enter the Live Results module Find the auto-send setting you want information about You can search the list of settings by the name of the Campaign, the name of the Configuration or the start/end date of the shipment. If a shipment was scheduled a long time ago, in order to sFew readersHow to download general results from Icomm
In Icomm, you have the ability to download the general results of your campaigns for a deeper analysis of their performance. In addition to having a comprehensive results dashboard that displays the main Key Performance Indicators (KPIs) of your email sends, Icomm also provides the option to download more detailed reports in CSV files. Accessing these results is a simple process that allows you to gain valuable insights into the performance of your email marketing campaigns. Here are the stepsFew readersHow to create a Not Viwed setting
The icomm platform allows you to segment audiences to make more effective shipments to your contacts. How to create a Not Viwed profile? Enter the Live Results module. Click on any of the indicators of the sent configuration. You can click on any of the numbers that the shipment shows: EFE, REB, REM, etc. In this way, you will access the detailed information of the shipment. Select theFew readersGoogle Analytics 4: How to see the conversions generated by Icomm
In GA 4 it is possible to track and analyze the conversions generated by Icomm's email marketing campaigns. Next, we explain the procedure to view the GA4 dashboard that will show you the conversions of the campaigns executed from our platform. View the conversions generated by Icomm From the main menu access the configuration of Acquisition Select the option Traffic Acquisition Filter the campaigns that contain the name of Icomm In the search bar at the top of theFew readersHow to access the Heat Map, what is it for? (Click Heatmap)
This function allows you to analyze the design of the Newsletter and in which sections the users make the most clicks. This information will help to make strategic decisions, such as adding a button with a clearer or more striking call to action, including the call to action directly in the main banner, etc. STEP BY STEP Enter the Live Results panel Access the special menu with the blue arrow next to the settings 3.Select the Heatmap option (https://storage.crisp.chat/userFew readersHow to view results from Automation
The results of automated campaigns are not displayed in the Results module, unlike regular mailings. Access this information from the campaign flow. Step by Step Access the Automate menu Select List Flows Enter an automated flow to check your results Within the configuration the following data is observed:Few readersGoogle Analytics 4: How to review results of automatic flows
With Google Analytics 4 (GA4) you can obtain relevant information about the automatic delivery flows configured from the Icomm platform. Identifies automatic shipping flows in GA4 Access the main menu Reports and select Life time Select the Monetization setting Select the option Ecommerce purchase From the Button + add the filter: First userFew readers
Settings menu
News Archive Guide
The News File incorporates the daily/monthly activity of the contacts based on the events that may occur. Icomm can host said file in the SFTP that the client provides. In this way, they will be able to develop their own dashboards or visualization of results in a personalized way. It is recommended to create a specific folder in SFTP to receive the news file. Said SFTP must have write permissions.Few readersHow to create Reply accounts on Icomm
The response accounts are the mailboxes that will receive the emails of the contacts that respond to the messages they received. Step by Step Enter the Settings menu Select the Reply Accounts option Click on the New Account button Enter the email that will be the response account Accounts from any domain you want can be incorporated. (https://storage.crisp.chat/users/helpdeFew readersHow to see the Domain and ApiKey in Icomm
To view the Icomm account domain: Enter the Settings menu Select the My Account option In the My Account tab, the ApiKey and Domain data will be displayed:Few readersHow to see the number of emails sent from Icomm (MKT and TRX)
The Icomm platform allows you to observe the number of Marketing and Transactional email shipments made from the platform. Step by Step Enter the Settings menu Select the My Account option Access the Billing tab Select the period of dates for which you want to check the shipments madeFew readersHow to see available validation credits
Information on the credits available for the validation service is available in the My Account section of the icomm platform. Enter the Settings menu Select the option My account When you enter there, you will see the details of the email validation service and the available credits:Few readersHow to create users in Icomm
Icomm offers the possibility of generating different types of users. Follow these recommendations to create a user on the platform. Create new user Access the Settings menu Select the Create User option Complete the form with the corresponding information In the Profile field, select the new user type: ROOT Admin Admin (restricted) Partners Editor Visualizer (htFew readersHow to change the user password in Icomm
Follow these instructions to change the user password on the Icomm platform. Enter the Settings menu and select the List users option Select the user whose password you want to change. Once the user is located, select the Advanced Options menu Select the Update option (https://storage.crisp.chat/users/helpdesk/website/e4b41ef8ae96c800/cambiar-contraFew readersMy Account Guide
The MY Account menu offers information about your Icomm user account. In this section you can consult account identification data, available credits, billing and scripts. Access Go to the Settings menu Select the My Account option My account ApiKey and Domain In this section you can find the ApFew readersHow to set Time Zone
The Icomm platform has a default time zone that is based on the physical location of our servers. However, users can change the time zone they work in at any time to suit their current geographic location. In this article we explain step by step how to configure the time zone of your Icomm platform. Introduction To configure the time zone you must perform some simple steps. It is worth clarifying that this procedure must be carried out by each of the users of the platform, regardless of theFew readersHow to modify user data in Icomm
The Icomm platform allows you to modify user data when necessary. To do this, follow a simple procedure outlined below. Access the Settings menu. Select the List Users option. List Users Locate the user you want to modify in the list. Click on the blue arrow-shaped button next to the user. Select the Update option. Update User (https://storage.crispFew readersHow to see available SMS credits
Information about the available credits of the SMS service is available in the My Account section of the icomm platform. Enter the Settings menu Select the option My account When you enter there, you will see the details of the SMS service and the available credits:Few readersUser Hierarchy Scales
All users created in Icomm have different hierarchy and permissions. Users do not share information with each other, that is, they are independent of each other. The only one who will be able to view all the information is the mother user (ROOT). However, they may grant permissions to access said information. (See below) In the following graph you can see an inverted pyramid that indicates the hierarchy of user access. (https://storage.crisp.chat/users/helpdesk/website/e4b41ef8ae96c800/graFew readers