Carrousels
Browsing History Carousel in Notifications HUB
The search history will be displayed in a carousel format on the footer that appears on the Home and Product View pages. In the desktop version, up to 10 products can be displayed. Access Go to the Notification Hub module Select the Carousels function Access the Browsing History option Settings You can customize the carousel settings. Choose a title It wiFew readersPopular Items Carousel in Notification Hub
The most popular products will be displayed in carousel format above the site's footer on the home page. In the desktop version, up to 7 products can be shown. Access Go to the Notifications Hub module Select the Carousels function Access the Most Popular option Setting You can customize the carousel settings. Choose a title It will be displayed as the carouFew readersRecommendation Carousel in Notifications HUB
Translation: The recommended products will be displayed in a strip above the footer section on the product sheets. Remember that changes may take up to 24 hours to impact your site, due to internal processes that must be executed by machine learning. Access Go to the Notifications Hub module Select the Carousels function Access the Recommended option Settings You can cuFew readersCarrousels Guide in Notification Hub
Introducing the carousel module to our platform, featuring three new devices that seamlessly embed into your website to enhance its visual layout, independent of consumer actions. Carousel Module Fewer clicks = better navigability and automation. Carousel Navigation Modules Recommendation ThiFew readers
Notification Hub
Notification HUB Guide
Icomm's Notifications Hub tools integrate with the rest of the ecosystem and create value in the customer experience. Each of them allows action on different surfaces. Some at the browser level, others on the site, others below it. In this way, the Notifications Hub becomes the most advanced center on the market. It has 5 sections: Web Push Surface web Showcases Social networks Administration A quick guide to the Notifications HUB Enter the Notifications Hub module (hFew readersGeneral Guide to the Notification Hub in Icomm
Notification Hub by Icomm The Icomm Notification Hub is a comprehensive tool that integrates with the entire ecosystem to enhance customer experience. This advanced hub consists of five key sections: Web Notifications, Web Actions, Showcases, Carousels, Social Networks, and Administration. In this guide, we will explore each section and its main functions. Accessing the Notification Hub To start using the Notification Hub, log in to your account and access the NFew readersNotifications HUB General Results Guide
The main panel of the Notifications Hub offers an overview of the results. In this article, learn about the KPIs that you will be able to monitor on the platform. Access the Notifications HUB Enter the Notifications Hub module found in the main menu bar Upon entering, look at the general panel of the Notifications Hub: (https://storage.crisp.chat/users/helpdesk/website/e4b41ef8ae96c800/2Few readersGood practices for the Notifications HUB
Notification Hub Best Practices The Notification Hub in Icomm allows you to communicate effectively with your users and customers. To make the most of its features, we have compiled some best practices to help you enhance your strategies and maximize the results of your campaigns. Here are our recommendations: Always keep automatic Push notifications enabled One key aspect is to ensure that automatic push notifications for Retargeting (/en-us/article/how-to-activate-retargeting-notificFew readers
Web Push
How to create Behavioral Audience in HUB
Behavior This option allows you to create segmentations based on the behavior of users on a website. The system only takes into account the users who made Opt-In to accept the sending of Web Notifications. For example: People who browsed the “Coats” category in the last seven days. STEP BY STEP Enter the Notification HUB module Select the Web Push tab Select the Behavioral Audience option Click on the Create Audience button (https://storage.crisp.chat/useSome readersHow to activate Winback in HUB
It consists of activating automatic notifications to recover users who have not returned to your website. With this option you can create and schedule notifications to invite former users back to browse the site. Enter the Notification HUB module Select the Web Push tab Select the Win Back option On the home screen you can see the results of this function for the last 30 days. ShipFew readersHow to create and configure campaigns in HUB
Campaigns This section contains information on all generated campaigns. Start panel State: Blue: draft campaigns. Green: campaigns approved/sent. Yellow: campaigns in progress of sending. Red: campaigns that have been cancelled. Campaign: Name of the sent campaign. Sending date: Campaign launch date. Sent: The number of notifications sent. Bounced: Refers to notificaFew readersWeb Push notifications guide in HUB
In the general panel of the Notifications Hub, there is the Web Notifications section, which has the following tools • Behaviorial Audience • Campaigns • Win back • Retargeting Behaviorial Audience This option allows you to create segmentations based on the behavior of users on a website. Users will see notifications based on their behavior within the site. For example, those people who browsed the "Coats"Few readersHow to create custom events in HUB
Introduction Learn how custom events work in the Icomm Notifications HUB and how they can be used to filter users in push campaign sends. What are custom events? Custom events are milestones that occur on the customer page, they can be events per se (a user clicked a button/add a product to the cart) or milestones that do not necessarily correspond to a particular action (the user stayed more than 1 minute on the same page). How are custom events sent to the Notifications HUB? CustomFew readers
Surface Web
How to create Banners in HUB
Banners The banner is a very useful tool when it comes to communicating or selling a particular event/product/event. The banners will be seen by any user who enters the site, without the need for a prior subscription. STEP BY STEP Enter the Notification HUB module Select the Surface Web tab Select the Banners optionSome readersHow to activate Retargeting notification in HUB
Retargeting This function sends an automatic notification to the user to encourage him to return to your website remembering a product that he visited but did not buy, in a short period of time. To do this, take into account the product that the customer visited the most times on your site or the last one they saw before leaving. These notifications are auto-generated by taking the image and title of the product visited directly from your website. In addition, it allows you to customize defaSome readersHow to activate Exit Pop-up in HUB
Exit Pop Up It is a very useful tool when it comes to preventing brand users from leaving the site. Appears when the mouse cursor approaches the browser or tab close buttons. The pop-ups will be seen by any user who enters the site from a computer and does not require prior subscription. They will be visible to 100% of the traffic, regardless of the browser or operating system used by the user. They will only be displayed when the mouse pointer approaches the browser or tab close buttons.Few readersHow to activate Chat Bubbles in HUB
Chat bubbles Chat bubbles allow you to enrich the customer experience, strategy and Marketing campaigns. Allows you to create a quick access/widget for customers to directly access your communication channels. It is an optimal solution for your website or eCommerce that will facilitate direct communication. To incorporate this chat, no extra programming or web development is necessary. An access can be associated to WhatsApp, to the chat of a Facebook Fan Page or both options. Enter theFew readersSurface Web Guide in HUB
In the general panel of the Notifications Hub, there is the Web Actions function that allows you to reinforce contact with customers. It consists of the following options: • Banners • Exit Pop-Ups • Chat bubbles Banners The banner is a very useful tool when it comes to communicating or selling a particular event/product/event. The banners will be seen by any user who enters the site, without the need forFew readersCustomize your Banner and Exit Pop-Up quickly and easily
Banners are a useful tool to increase user access to your offers and promotions. Exit Pop-Ups, on the other hand, are great traffic retainers and convert a user who is about to leave your site into a potential customer. Increase conversion, nourish your databases and increase subscription to your newsletter with communications to 100% of your eCommerce traffic. Here's a quick and easy way to modify your Exit Pop-Up and Banner by copying and modifying three simple flags in the code. Banner:Few readers
Showcases
How to activate Last Viwed popup in HUB
Activate an automatic pop-up that shows the user their last two products viewed when they return to your site. Access Enter the Notification HUB module Select the Showcases tab Select the Last Viwed popup option Set up Set up the showcase WidgetSome readersHow to activate Browsing History in HUB
With the “Browsing History”, users will be able to see the history of their last ten products browsed on the site. This information will be available in a "List", which will be displayed by clicking on the corresponding bubble. The products will be displayed in descending chronological order. Access Enter the Notification HUB module Select the Showcases tab Select the Browsing History option (https://storage.crisp.chat/users/helpdesk/website/e4b41ef8ae96c800/11emSome readersHow to activate Popular Items showcase in HUB
Most Popular, shows the trending products on your site. With this tool, users will discover which are the most visited products. All people who access the site will see the same list, made up of popular products, ordered in descending order. To create this list, we will take into account the number of visits for each product. Access Enter the Notification HUB module Select the Showcases tab Select the Popular Items option (https://storage.crisp.chat/users/helpdesk/Few readersGuide to Showcases in Notifications HUB
In the general panel of the Notifications Hub, within the "Showcases" section, the following options are displayed: • Browsing History • Last Seen Pop-Up • More popular Browsing history With the “Browsing History”, users will be able to see the history of their last ten products browsed on the site. This information will be available in a "List", which will be displayed by clicking on the corresponding buFew readers
Settings
How to configure the Optin in HUB
In this menu you can customize the subscription pop-up as you prefer, you can choose a title, a message, upload the image of your logo, customize the text of the buttons and choose their color. In addition, you will have the option of clicking on a checkbox to add your terms and conditions if you have them; where you will add the URL of the page of your site in which they are located. Configure Opt-in Within the Notifications HUB enter the Setting section Select Optin LayoutFew readersHow to Send Invite in HUB
Invite subscribers The module offers the opportunity to invite subscribers via a link generated by the platform. It can also be inserted in newsletters. STEP BY STEP Enter the Notifications HUB module Select the Setting tab Select the Send Invite option In this way, the link is accessed that can be sent to contacts so that they can subscribe and receive brand notifications. ShFew readersHow to add Test Devices in HUB
Add test device Enter the Notifications HUB module Select the Setting option Select Test Devices Click on the Add Device button Complete the data • User name • Email Click on the Add Device buttonFew readersAdministration Menu in Notifications HUB
Within this panel you can configure the following options: Opt-in configuration Test devices Icomm allows you to add up to ten test devices. Send Invite The module offers the opportunity to invite subscribers via a link generated by the platform. It can also be iFew readersCan I choose which pages to show my Opt-in on?
Yes, by entering the Notification Hub, from the Administration menu Optin Configuration, you can choose the pages on which you want it to be displayed. As for the pages on which they appear, you will have 3 options: All pages On specific pages All pages except… Remember that if you select any of the last 2 options, you must paste the URLs of the specific sites within your web page and if thereFew readers