Configuration
How to create a survey
ICOMM offers the possibility of creating surveys within the platform to collect information about clients, increase their satisfaction and detect opportunities for improvement. It also facilitates its dissemination, according to the size of the different audiences that are of interest. Access the Surveys module The initial screen shows the workspaces on the left side of the panel and the list of suFew readersHow to create a workspace in Surveys
Workspaces allow you to organize campaigns within the Surveys module. In this way, you can differentiate each one of them and create the number of workspaces you need. This function is located on the left side of the panel. From there you can create a new space or edit existing ones. Create workspace To create a new space, follow these instructions: Click on the + button A window will be displayedFew readers
Questions
How to Create Survey with Select Image (Multiple Image)
This option fulfills the same function as the Multiple Choice, but with the addition of images as response options. This type of question is ideal for use in all types of surveys, forms and tests where the options are visually differentiated in some way. Setting Question Write the question or instructions for the uSome readersHow to create multiple choice survey
This is one of the most commonly used question types for surveys. Allows users to choose one or multiple answers from the list of options. Setting Within the Multiple Choice question there are several elements to configure: Question: Type the question you want to ask your respondents. You can edit the forFew readersHow to create NPS survey (Net prompter score)
Net Promoter Score (NPS) is a question widely used by brands and companies to find out the level of customer satisfaction. Through this question, the respondent is asked to define from 0 to 10 how willing they would be to recommend the brand/service/product to a friend or acquaintance. Based on the answers, a score or better called "Net Promoter Score" is established, which will allow us to understand the level of satisfaction and loyalty of a user towards the brand. The main difference betweFew readersHow to create welcome screen for survey
Configure the initial screen of your survey. In this option you can edit the information, colors, texts, images and other aspects that make up the start of the survey. Once Setup is complete, follow the steps below to customize your welcome screen within the Questions section. Click on the Edit button Customize the Survey Welcome (https://storage.crisp.chat/users/helpdesk/website/e4b41ef8ae96c800Few readersHow to create Ranking in surveys
This option allows you to sort the responses according to the respondent's preference. Using the drag and drop feature, users can rank the answer choices. Setting This question type is similar to Multiple Choice and very simple to set up. When choosing the question, a window will be displayed to complete the following configuration:Few readersHow to create survey: File Ulpload
This functionality allows your respondents to upload any file from their computer or mobile device. It supports any type of file with a maximum size of 10 MB. For example, you can ask your respondents to send you an MP3 file, a .doc document with their resume, or a photo in .JPEG format. You can also upload files from a mobile device. For example, a photo from your image library or take a new one with the camera and add it. Setting Set this question option to add it to your survey. You canFew readersHow to create Thank you screen for survey
When you are done selecting and assembling survey questions, set up a goodbye screen. Click on the Thank you Screen option Set the following options: Title: will be displayed on the initial screen of the survey Subtitle: usually a short description Advanced Options Links You can actFew readersHow to create survey with descriptive text
This block to make clarifications, add some text of value to the survey and that does not need a response. It could be defined as a "pause" to the survey questions. It could be an inspirational phrase or message to pause and introduce the next question. For example: “We are almost done!!” or "Just a few more steps and we´re done" etc. Setting This question type is very simple to set up. Follow the directionFew readersHow to create survey with Form
Use this question type to ask people to type an answer in a text box. This function is similar to the “Short Answer” question type, but with a few differences: The text field is smaller since it is intended for the user to simply enter personal information. Account with validation: Text, number, website, date or email. It has a shorter character limit. Setting In the left panel you will find the different options available to edit this type of question: (https://storage.crisp.chat/usersFew readersHow to create a survey with Short Answer
This option allows you to add a text box to your survey for respondents to provide a written response. It is generally used to collect information, receive feedback, or understand why a user had a good or bad experience. Setting This question type is very simple to set up. Follow the directions: Question: Write an open-ended question for respondents to answer in their own words. You can limit the numFew readersHow to create survey with Scoring
This question will allow your users to rate or evaluate through a visual scale of icons (stars, like, dislike, hearts, etc.) your brand, product, service or anything you want to know. It's a simple and visual way to rate things. Setting With Icomm you will be able to customize your forms and allow your users to select between stars, likes, hearts or other icons. Question: This opinion scale helps youFew readers
Design
How to customize Survey
In this section you can edit all the visual aspects of your survey, select a predefined theme, select the font, enlarge or reduce text, change the colors of the elements, select a background image, etc. You also have a real-time preview of how your survey will look on different devices. This section is divided into 3 small sub categories: Themes: in this option you will find predesigned themes that contain different types of typography, colors, sizes, and buttons. Typography: inSome readersRecommendations for using images in Icomm surveys
When creating surveys on the Icomm platform, it is possible to customize the user experience by adding background images and images in the questions. To ensure proper functioning, it is important to consider the following recommendations regarding the size and weight of image files: Background image: The recommended size is 1246 x 701 pixels, with a minimum resolution of 72 ppi. This ensures sharpness on most devices. It can be adjusted as needed. Images in questions: A maximum ofFew readers
Special Features
How to use Variable data in surveys
Variables are a special feature that will allow you to use user responses in future questions. In this way, you will be able to generate surveys and forms that are friendlier and with higher completion rates. For example, you can ask a user for their name in a question, and then use their name to personalize their experience. This would look something like this: Question 1 Answer 1 (https://storagFew readersHow to use hidden fields in surveys
This functionality allows you to send information (parameters) hidden in the URL of your campaign. In this way, you can include information that you already know in advance to personalize your campaigns without having to ask your users for it again. How do hidden fields work? Activate the Hidden Fields option found in the Questions section of your campaign, under the question options. A window will oFew readersHow to use the Alerts feature in surveys
Alerts is a very useful functionality to know your dissatisfied customers and prevent them from abandoning your brand, product or service. Thus, you will have the necessary tools to meet the expectations of your customers and not affect the reputation and image of your company. Although you will be able to analyze all the responses of your respondents, by activating this option, you will be able to have an immediate notification each time a user responds to a specific response. If when responFew readersHow to use Score in surveys
The Calculator or Score functionality is used to apply values to the answers. In this way, each answer will obtain a certain score that can be added or subtracted. The calculator is a great tool for tests, shopping carts and much more. It also allows you to calculate scores or the total sum of the prices of a purchase. How does it work? To start you must create a question with multiple answer options In our case we will useFew readersHow to use skip logic in surveys
The jump logic allows you to interact with the answers of the users and create personalized paths before the different answers. With this option, respondents will not have to answer irrelevant or non-applicable questions because the system will automatically exclude them. In this way you can provide a more personalized experience to users. How does it work? Jump logic can be applied in two different ways: Based on user responses Based on score or score through the functionality of thFew readersAdvanced Options Guide for surveys
The advanced options will allow you to add extra functionality to each of your questions. Each question will have different advanced and particular options for each type of question, some of these will be repeated and others can only be found in some questions. Advanced Options Alert: This functionality allows you to receive alerts whenever a question receives a specific answer that miFew readers
Statistics
How to View Survey Results
Within the survey module: Enter My Campaigns Click on the statistics icon of the survey you wish to view. The platform offers a wide range of survey statistics: Summary In this tab you can see the following information: Number of interviewees Number of completed surveys Response rate Average response time (https://storage.crisp.chat/users/helpdesk/website/e4b41ef8ae96c800/2222Few readersHow to view survey question results
Within the statistics of a campaign you can consult the results for each of the questions that make up the survey. Each question type has a different way of displaying its results. Here are some examples of the information that will be available in your campaign results. Enter Results Click on the campaign statistics icon Select the Results tab to enter the results of each of the questionsFew readers